We want you to be so happy with HomesteadGear.com that you tell your friends about us.
That's why we have a generous return and refund policy. If for any reason you're not completely satisfied, please contact us! We want you to be 100% satisfied, and give you 60 days after receiving your item to request a return—with only a few (but important), exceptions. See below.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You'll also need the receipt or proof of purchase (but we can usually look this up with your order number or the email address you used to place your order).
To start a return, you can contact us at support@homesteadgear.com. Please note that returns will need to be sent to the following address:
Black Autumn Show / HomesteadGear.com
5414 Daybreak Pkwy, C4-428
South Jordan, UT, 84009
If your return is accepted via email according to the details above, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at support@homesteadgear.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, seeds, or plants), custom products (such as special orders or personalized items), and personal care goods (such as toiletries). We also do not accept returns for hazardous materials, flammable liquids, or gases including flares, flare guns, and flame throwers. Please get in touch if you have questions or concerns about your specific item.
Exceptions to this Policy
- Unfortunately, we cannot accept returns on sale items or gift cards.
- We cannot accept returns on clothing (other than clothing simply tried on for fit).
Refunds/Returns on Goldbacks
Except concerning any mistakes Homestead makes in fulfillment of a Goldback order, Goldback returns are only available through our buy-back program, subject to the following terms:
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Buy-Back Rate: We will buy back your Goldbacks at 85% of the current market value, as defined by the daily price listed at goldback.com, minus any discounts received at the time of purchase. Your price is determined by the current market value on the day we receive the Goldbacks from you (prices are updated on goldback.com at 10AM MST).
Example: If you received a 3% discount on your HomesteadGear.com order, your buy-back rate for that portion of the order would be 82% of the current market value. Discounts will be applied first, based on all orders delivered to your address, until they are fully accounted for.
- Condition Requirement: Goldbacks must be in like-new condition, free of significant wear, creases, or damage.
- Daily Limit: Customers may sell back up to 500 Goldbacks per day.
- Market Conditions: We reserve the right to adjust the buy-back rate or suspend the program during periods of significant market volatility.
- Return Shipping: Customers are responsible for shipping costs of Goldbacks they are sending for buy-back. We strongly recommend sending via insured shipping methods based on the value of the Goldbacks you send. HomesteadGear.com accepts no responsibility for lost/damaged/uninsured returns. We will notify you on receipt of your shipment.
- Start a Return/Buy Back: No Goldbacks are accepted without prior written authorization—do not send Goldbacks without first contacting Homestead. Email shop@homesteadgear.com with the quantity and edition of the Goldbacks you'd like to sell to get things started.
Please note: Buy-back rates are subject to change without notice, based on current market conditions.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
Store Credit Option - Includes Paid Return Shipping
Return shipping packing and postage is the responsibility of the customer when requesting a refund. If you're looking to exchange and item or prefer store credit over a refund to your original payment method, HomestadGear will provide a return shipping label at no cost to the customer. The customer will still be responsible for the return shipping packaging. For your convenience, return postage will be provided using USPS for most cases. This will enable you to drop your return in your mailbox or at any facility that accepts U.S. Postal Service mail.
If more than 15 business days have passed since we’ve approved your return and you have not received an update on your return, please contact us at support@homesteadgear.com.